1. What services does Macaw Group provide?
Macaw Group offers complete engineering solutions, including elevators & escalators, diesel generators, solar systems, substations, switchgear, CCTV & security solutions, and high-quality electrical spare parts.
2. How can I request a quotation?
You can request a quotation by contacting us via phone, email, or through our website’s contact form. Share your requirements, and our team will respond quickly with a detailed proposal.
3. Do you provide installation services?
Yes. Macaw Engineering provides full installation services for elevators, generators, solar systems, substations, UPS, and all other engineering products we supply.
4. Does Macaw offer after-sales support?
Absolutely. We provide maintenance, repair, spare parts support, and regular check-ups to ensure your equipment runs safely and efficiently.
5. Are your products original and certified?
Yes. We provide original brand products from trusted global manufacturers. All items are tested and quality-checked before delivery.
6. Do you provide warranty on your products?
Yes. Almost all our products come with a manufacturer’s warranty, and our installation services may include additional warranty depending on the project.
7. How long does delivery take?
Delivery time depends on the product category: • Spare parts: Usually within 1–3 days. • Generators / Elevators / Substations: Project-based timelines. • Solar Systems: 3–10 days depending on capacity.
8. Do you offer site inspection or consultation?
Yes. Macaw Engineering provides free or scheduled site inspections, load calculations, and technical consultations before starting any project.
9. Can Macaw handle both residential and commercial projects?
Yes. We provide engineering solutions for homes, apartments, offices, factories, hospitals, banks, and industrial facilities
10. Do you supply spare parts for all brands?
We stock a wide range of original spare parts for elevators, generators, UPS, solar systems, and electrical equipment. Custom orders are also available.
11. What payment methods do you accept?
We accept bank transfers, cash, mobile banking, and corporate purchase orders. International transactions are available for large projects.
12. Do you provide emergency support or urgent service?
Yes. Macaw Engineering offers emergency repair and technical response for elevators, generators, and critical power systems.
13. How can I contact Macaw Group?
You can reach us through our official website, phone, email, or visit our office. Our support team is available during business hours to assist you.
14. Can Macaw customize engineering solutions for my project?
Yes. We design custom, budget-friendly, and project-specific solutions depending on your requirements
15. Do you provide annual maintenance contracts (AMC)?
Yes. We offer AMC services for elevators, generators, substations, and other electrical systems to ensure long-term performance.
